Can't complete a payment. What should I do?

Payment Issues Troubleshooting

Here are a few recommendations that may help you resolve the issue:

Check Your Card Details

• Make sure the card number was entered correctly.
• Check the expiration date: the card must not be expired.
• Make sure the CVV code was entered correctly.

Check Your Balance

• Make sure you have enough funds in your account to complete the transaction successfully.

Regional Restrictions

• Some payment systems may block transactions from certain countries or regions.
• Try using another credit card or a different payment method.

If the Problem Persists

Please contact support and let us know the following details:

1. When exactly did the problem occur? Does it happen again when you do something specific?
2. Does your payment system load, or do you get stuck in the game after pressing the purchase button?
3. Are there any error messages? If so, please send us a screenshot or screenshots of those messages.
4. Were any funds charged from your bank account?