Payment Issues Troubleshooting
Here are a few recommendations that may help you resolve the issue:
Check Your Card Details
- Make sure the card number was entered correctly.
- Check the expiration date: the card must not be expired.
- Make sure the CVV code was entered correctly.
Check Your Balance
- Make sure you have enough funds in your account to complete the transaction successfully.
Regional Restrictions
- Some payment systems may block transactions from certain countries or regions.
- Try using another credit card or a different payment method.
If the Problem Persists
Please contact support and let us know the following details:
- When exactly did the problem occur? Does it happen again when you do something specific?
- Does your payment system load, or do you get stuck in the game after pressing the purchase button?
- Are there any error messages? If so, please send us a screenshot or screenshots of those messages.
- Were any funds charged from your bank account?
Comments
1 comment
I tried to purchase the gold packs twice in the 6000 coins for 40 euro promotion but it failed and now it doesn't even show me the same promotion. What should I do? How do I get a discount code?
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