Purchase Not Received
I made a purchase, but didn’t receive my item. What should I do?
First, restart the game. In many cases, the item will appear after relaunching the game and syncing your account.
If that doesn’t help, wait 15–30 minutes and restart the game again. Sometimes purchases can take a little longer to process.
If the purchase still hasn’t been delivered, please contact support and include the following information:
- The name of the bundle or item you purchased
- The date of purchase
- Screenshots of the payment receipt
- A screenshot of the purchased bundle or item
Providing these details will help us investigate the issue more quickly.
Comments
1 comment
Hi, there is a big problem... now I bought 2 packages Ginger Event, one for 2000 and one for 1000 and I did not receive the 3000 points at the VIP level and I did not receive them at the "Lust for VIP" event either and it ends in 7 hours and I cannot receive my prizes...C-Block - Time Is Tickin Away
PROBILLER.COM 855-232-9555
PURCHASE INFORMATION
Order ID: 1506738632328212480
Transaction Date: 2026/05/20
Purchase price: €24.79
Total Tax: € 5.21
Total: €30.00 EUR
game nickname "Root" and Nutaku ID:164167568
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